Postage

To reflect the small scale nature and sustainable ethos that Mimi Holvast values, items are made to order, or batched to order. Orders will be dispatched in 5 — 10 business days. If you need your order in a rush please get in touch - hello@mimiholvast.com

All Australian orders above $100.00 are sent with free tracked postage with the option of signature on delivery, via standard Australia Post. Express post will incur a $15 fee. 

All international orders have a $20 flat rate, and will be sent tracked via Standard Australia Post, 

Your order will be sent wrapped in recycled paper sealed with recycled tape in a Better Packaging Co compostable bag.

All orders sent are carbon neutral deliveries.

Shipping for orders outside NZ and AUS are $30.

We are not responsible for lost or stolen packages, delays in shipping/delivery or any damage to the package due to unforeseen events once shipped. 

Returns, Exchanges

We hope that you will love and live in your Mimi Holvast garment for years to come.

If you are not satisfied with your Mimi Holvast garment, you may send it back to us for an exchange, store credit or a refund.

Please contact hello@mimiholvast.com to authorise an exchange or return within 7 days of receiving your order.

All sale and discounted items are final sale, and can not be returned or exchanged.

All garments must be in original condition, unworn and unwashed. All returns must be sent back within 7 days of email correspondence & confirmation. Exchanges and refunds will be processed within 2 days of the garment returning to the Mimi Holvast studio.

Any goods returned are your responsibility until they reach the Mimi Holvast studio. Please ensure you package your return securely & send with tracking & signature on delivery to prevent any damages or losses. Return postage is the responsibility of the customer. 

In the case of an exchange, please provide a pre-paid post bag in your return for your new garment to be sent out in.

We have the right to deny returns and exchanges if the garment returned does not meet our policy requirements.

Returns will be credited to the original credit card account and a confirmation will be sent to you when your return/exchange has been processed.

Faulties

All Mimi Holvast garments have been made with care and attention to detail, and are assessed prior to dispatch. In the case of a faulty item, the customer is entitled to full refund, after garment assessment. Repairs to the garment will be free of charge for the first year of purchase.

We will not repair/exchange/refund items that have been damaged due to general wear and tear.

 

If you have any further questions please email hello@mimiholvast.com